Our Professionalism

Operations -Mentoring is a term with a wide definition and there are many organizations providing a range of support under that name. Our aim from the start has been to provide the most professional service possible, and over the long term. We, therefore provide each young person with a nine goal Personal Growth Plan that is monitored and evaluated weekly in written reports sent to referral agencies and discussed at professionals meetings. Each programme typically involves two meetings (six hours) a week and runs for four to six months, giving mentors the opportunity to build trust and work on tangible behaviour change and choices. Our operational standards include a full range of policies, training materials, user guides, and we hold Approved Provider Standard from National Council for Voluntary Organisations /  Mentoring And Befriending Foundation  http://www.mandbf.org/

Funding - In order to ensure long-term stability, we choose not to rely on funding, which can be subject to annual change. Instead we charge a fee for our services that covers all costs. In today’s climate of shrinking budgets this is a tough call, but our service has proven itself to users and they continue to provide repeat business. However, everyone’s margins are getting squeezed, and we see great value in building relationship also with funders who can invest in growth and new development that our current finances would not otherwise allow.   

Trustees – The current trustees are the founding board and represent various areas of expertise in creative arts, humanitarian and commercial sectors.

Advisory Board - The board meets quarterly and oversees all operational and strategy issues for the Trustees, reported to by the Director. It includes over fifty years of expereince in mentoring and youth work.    

Policies - Written policies, based on local government models and available to all referral agencies, include Activity Risk Assessment, Appropriate Adult, Child Protection, Data Protection, Disclosure Of Information, Equal Opportunities, Health & Safety At Work, ICT & Social Media, Lone Worker, Quality Assurance, Racial Equality, Safeguarding Young People and Vulnerable Adults.

Supervision - All mentors are supervised through written Weekly Reports, fortnightly Team Meetings, Mid-Term and Final Programme Reviews, one-to-one manager discussions and counseling services where needed. Training is conducted monthly for all team members.

Procedures - Key procedures, guides and reference documents are held by team members in Mentor Handbooks and Mentor Toolkits.